Googles online services are available with push notification authentication. By submitting your email, you agree to the Terms of Use and Privacy Policy. Check for notifications doesn't change the situation: no notification queued. Shop your favorite products and well find the best deal with a single click. To use Microsoft Authenticator, you need to first enable it on your Android device. Choose the account you want to sign in with. I have make sure that the battery . To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. This affects both personal and work/school accounts. Microsoft Authenticator app has stopped displaying the approve/deny message. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Follow the Android prompts to grant that permission. What can I do? Unlike a password, we don't want you to remember this number. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. It works for me. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Delivered on weekdays. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Next, you need to open the app and sign in with your Microsoft account. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. If youre concerned about whats actually backed up, its pretty straightforward. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. A: Make sure the date and time on your device are correct and are being automatically synced. You might need to talk to your service provider to help with the Android or Apple notifications channel. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. All of this could be fixed with a one time bypass for cloud! Have personal and work Authenticator use. I also deleted all accounts on the app, uninstalled the app and reinstalled it. if yes it may affect your user behavior. The problem persists. CSP Partner security requirements where this community is meant for. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. I have not uninstalled the app from the old phone because I wanted to test it first. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Full network access. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). What is the version of Microsoft Authenticator APP? If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. If you are still not able to add your account, please reach out to your admin. It shows 8 digit one time passwords. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? Even deleting the app from your old device isn't enough. Make sure the device is registered. Q: How do I remove an account from the app? Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Open Authenticator > Settings > Device Registration. Since they have removed their account from the application they can not authenticate to the portal. We select and review products independently. A: No. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. To remove an account from your old phone, open Microsoft Authenticator on it. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Jul 24 2020 Then, select Add method in the Security info pane. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Any personal data collected is limited to information needed to help troubleshoot app issues. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Then, tap Settings and turn on the toggle for Enable push notifications. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Please help.Thank you. We have recently implemented MFA with a conditional access policy. Reinstalling doesn't work either. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. [email protected]. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Q: I am having trouble adding my personal account to Microsoft Authenticator. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. WhatdoIdo? The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. I haven't been able to figure that out. Select Security info in the left menu or by using the link in the Security info pane. Q: What information can Authenticator autofill for me? - edited I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! On the next screen, you can select onStop sync and remove all autofill data. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If you have already registered, you'll be prompted for two-factor verification. This permission is required for sending notifications. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." The app is available for free download on both Android and iOS devices. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! after changing that the notifications are prompt on my android. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. You have to re-create your 2FA accounts on your new phone manually. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. For your work or school account, your organization decides whether or not to allow one-click notifications. You can try to resolve your network connections through your phone settings. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. My phone have been stolen, I had work account logged in there. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. There is no alternate method since Phone/Text are disabled. You can turn App Lock on or off on the Authenticator Settings page. --If the reply is helpful, please Upvote and Accept as answer--. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Phone number is also correct. After that, starting Company Portal application again, Authenticator started to work as expected. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. I suggest you could check as the following Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. What should I do? Much thanks mate! After adding your account, depending on the features you enable for the account, your account data might sync down to the app. How-To Geek is where you turn when you want experts to explain technology. Q: Will my employees or students get to use password autofill in Authenticator app? Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. You can use this feature on a device where your work or school account isnt added. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Q: How do I make Authenticator the default autofill provider on my phone? The app notification issue appear on iOS and Android? Q: How are my passwords protected by the Authenticator app? This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. 1. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. All Rights Reserved. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Answer. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. Push notifications are an excellent way to keep your users up to date on the most recent content. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). If you have feedback for TechNet Subscriber Support, contact Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you want to be certain that your account is always secure, you should use the Authenticator app. but the amazing thing is they can reach other web-pages like google or Yahoo. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Q: How do I turn on password autofill in Authenticator on my phone? Q: Is registering a device agreeing to give the company or service access to my device? Reinstalling doesn't work either. 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Here, we suggest to try the following suggestions to see if it is working.1. Q: Why do I only get notifications when the app is open? This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. It is grey out on the app so I cant get my code that I need. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. Just turn on theScreen Capturesetting in Authenticator and restart the app. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Make sure the app is turned on to use sound or to vibrate for notifications. These modes can prevent apps from sending notifications. Please ensure push notifications are enabled in Settings and your network connection is stable.. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Receive data from the internet. The thing you know is your password. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. If the date and time is wrong, or out of sync, the code won't work. I am now receiving notifications as expected and all approvals are working. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. did you restore from a backup of the accounts on it or go fully from scratch? Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. When you add a Microsoft account, the app requires network/internet connection. By default, App Lock is turned on when you set up a PIN or biometric on your device. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. View network connections. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. This article answers common questions about the Microsoft Authenticator app. Password autofill won't sync work or school account password for your users. Not sure why but much less of a problem than not receiving the request. Regards, Walter If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Q: Why am I getting notifications about my account activity? Prevent phone from sleeping. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Oct 06 2018 Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password.