I am not good at technology. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. They sent me tickets for a baseball game on the wrong day. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Do not use STUBHUB, they are not an honest business. I was offered alternative tickets. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Call 1-866-788-2482 to speak to a customer service representative from StubHub. This field is for validation purposes and should be left unchanged. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Add me I had cancelled tickets in Arizona last year. The Court has not decided who is right. Sign me up! Who should shoulder those cancellation costs? As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. This is the first time I have been using this website. 1:12. I bought my tickets under a much different safety expectation. The Hollywood Reporter is a part of Penske Media Corporation. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. 01-21-2022 10:07 AM. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. StubHub has my $253 for tickets I sold. Furthermore, is there a class action suit against Ticketmaster? The case seeks monetary damages and restitution remedies for consumers. THEY LIE. According to the filing, McMillan purchased two tickets to an NHL game in early March. No refund or voucher has been offered. Unfortunately, the seller never came through with the e-mail transfer. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. In March 2020, as the scope . Print. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Read the complaint here: StubHub Refund Class Action Complaint. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. For more information about reviews on ConsumerAffairs.com please visit our Sep 15, 2021, 1:28 PM. I purchased six tickets to Hamilton on 12/1/21. I went thru proper channels and they lied about refund. At the same time, buyers expect immediate refunds. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute We aim to provide readers with the most up-to-date information available about today's consumer products and services. We value your privacy. I will never use this company again to buy or sell tickets. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: [email protected]. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Its location on this page may change next time you visit. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. They too should be held accountable. I was a part of this fiascoplease add me. A California class-action lawsuit has been filed against the ticketing site StubHub. Less than two weeks later, StubHub amended its policy. 24/7 customer support: They told me to sell them. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Since COVID-19 has come, StubHub's new policy is no refunds. I am disputing through PayPal. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Easy sales process: CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. At the time of this writing, nothing has been proven in court. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Paul Sawers / VentureBeat . All eligible Settlement Class Members will receive an award upon submitting a valid claim. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! FAQ. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Looking for a class action lawsuit in Nebraska. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. It is possible to request a refund on a purchased StubHub ticket manually. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. StubHub changed its refund policy about a month ago. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. I bought 2 tickets to a concert in SC that was cancelled. StubHub is the origin source of the transaction. This is so ridiculous. The complaint was reportedly filed by a Wisconsin man named. The complaint claims that the company did not offer refunds for tickets to canceled events. No refund bottom line. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Please add me to this class action against STUB HUB. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Singh says the reasoning is the financial impact from coronavirus. We value your privacy. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub denies any wrongdoing or liability. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Their customer service is useless and brain dead. I no longer have that card either and was concerned about that as well. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. The company is accused of failing to resolve complaints from tens of thousands of customers. According to the complaint, such was the case until the coronavirus pandemic became the new reality. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The users allege breach of contract and violations of various California consumer protection statutes. The case is based on an NHL game that was canceled because of a strike. McMillan lawyer Nick Coulson echoed the sentiment. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. 19. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Bought tickets 2 months in advance for basketball game, never received them. I had to do all the work, not them. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. According to the filing, McMillan purchased two tickets to an NHL game in early March. Same seats wrong game. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. This is a major change for the ticketing industry. The suit also calls for a return of customer trust. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. I am still awaiting a refund for a Nets game postponed in December. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). ADD ME PLEASE! In response, he received a refund in the form of a coupon worth 120% of the original price. This putative lawsuit is related to a multi-state investigation that StubHub settled. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The law required StubHub to refund all eligible buyers before May 3, 2021. Id like my money back! Deadline: May 17, 2022. In April, when the suit was filed, MLB had . It was also worth 120% of the original order price. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. https://topclassactions.com/wp-admin/admin-ajax.php. The company reportedlydoesnt have enough liquidity to honour these requests though. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. that reports on class action lawsuits, class action settlements, Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. I purchased tickets via StubHub for a concert 3 months in advance. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. All Rights Reserved. The court ordered the company to refund customers if the event was canceled and refund them in full. The new policy offerers a coupon. CEO Baker is just another crook collecting money he never earned. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . NEVER USE STUBHUB. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . Add me too please! Please add me. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I will never use Stubhub again. Top Class Actions is a legal news source But the company does not need to comply with the law to avoid liability. At regular volume, we can afford to take that risk. Combined with viagogo, we now span 90+ countries around the world. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. The company has yet to comment on the lawsuit. Get the latest news on COVID-19 delivered to you. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Your email address will not be published. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Its now 3/3/22 so thats 64 days since I requested the refund. The company blamed the difficulty of recouping from sellers during the pandemic. Things You Should Know. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Come to find I was charged $300 from my bank account. I am appalled at their lack of customer service and straight out thievery. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. 12/29/2022. They asked me to list it as resale. It also points to a recent spike in e-ticket sales, which increased ticket prices. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. They were processing refunds for canceled events just like they previously did but then changed their policy. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. If you would prefer a cash refund, simply . Again, there is another confusion about listing a ticket for sale. Mobile app: Moreover, the company will be forced to refund its customers. The MDL transfer order can be found here. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The NHL postponed its season on March 12 in the massive wave of. THEIR GUARANTEES ARE A LIE. The lawsuit cites several examples in which the site failed to make refunds. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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He has prosecuted a variety of consumer protection and complex employment cases. StubHub is an American ticket exchange and resale company. Unsubscribe easily. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The suit explains how StubHub has changed its. settlement administrator or your attorney for any updates regarding ConsumerAffairs is not a government agency. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. And the seats they offered were listed for $30 less than the ones I purchased. They offered me 125% of price paid in credit or refund to my CC. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. It also asked for a reinstatement of the pre-March 20 refund policy. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. I patiently called Stubhub over multiple phone calls and followed all of their instructions. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. This is not a solicitation from a lawyer. expected to be mailed out. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Unsubscribe at any time. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. status of any class action settlement claim. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash.