In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Please visit this website (specially the video section) to know in detail how these companies operate. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. Not sure who to start legal proceedings through. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. I cannot even sell mine for $1. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. How to Get Rid of a Timeshare in Florida? These specialized businesses are designed to help get you out of your contract, usually for a fee. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. Not much else he can do he says. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. Unfortunately we didnt realize we were being scammed until later. Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. These lawsuits allege that the company uses deceptive sales practices, makes it difficult to cancel contracts, and misrepresented the terms of the timeshare agreement. 77500. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. Update: Did get my money back from the credit card company, was sent to a collection agency. When we offered to give them Sunset Fisherman's contract on an even even trade they made us sign a contract that said we could not stay or visit Tres Rios in the future. Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. Cant wait for a law suit. But they lied about everything. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. They just called my house. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. Just a thought. We only recommend companies with high ratings and strong track records in the industry. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". FRAUD (charge #2) - Pg. Walking Away From Timeshare Maintenance Fees - Is It Smart? this triggered my PTSD. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. 6. Same liesA class action is not possible, you would have to sue them in Mexico. Jan 06, 2019 4:36 pm EST. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, We purchased a timeshare contract with Royal Sunset Beach Club after a VERY high pressure sales presentation that lasted for several hours with our 2 small boys in tow (ages 5 & 1 at the time) July 22, 2006 at the beginning of a week long vacation in Cancun (we were not leaving until day #6 & there was no readily available means to further evaluate this contract plus the 6 month delay to even access any of the "proposed benefits" presented in the contract / presentation). not being from the USA it makes it difficult for us to find someone. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. How To Cancel Royal Holiday Club Timeshare? I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. Please contact me if anyone is able to find a better way to deal with these criminals. We finally were contacted by a person named Rosalia Silva Campos. 8. These same complaints can be found all over the internet on various forums and review websites. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. Or you can fill out or form on the right side of the page. 7. 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. This category only includes cookies that ensures basic functionalities and security features of the website. www.sunsetscam.com Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. We are rather disgusted with Sunset and would like to chat with any/all about this. They got me too. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. Hello I was scammed too. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. [email protected], We are also victims of Sunset Group. Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? www.sunsetscam.com Cancel a Hilton Grand Vacations Timeshare? Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? We did not buy the all-inclusive. Submit a complaint and get your issue resolved. The combined costs was equal to or greater than what was being offer. Be the first one to write one. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. They have an office in Miami - which they do business from there. I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group. Mar 30, 2006. If they try to weasel their way out of using one, that should be an immediate cause for concern. Beware! There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". www.sunsetscam.com. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. Hi goaliemike, we are here in cancun, we were scammed. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. And you cannot trade your 'private residence' to go somewhere else if it is destroyed. This was in March and up until this day they still haven't paid our membership to Ice Gallery. Legitimate Exit Companies that Buy Timeshares? Get Rid of Timeshare Without Ruining Credit? Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. It's a lie. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. 1. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. Please contact me at [email protected]. http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. I wanted to cancel but my wife wanted the SUV for the week. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. 1. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. I'd rather just pay for the SUV rental and enjoy my vacation. We decided to fight this through our credit card companies. If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. Always do your own due diligence and research any company youre considering doing business with. The second most common complaint is that Sunset Group uses high-pressure sales tactics. www.sunsetscam.com Walking Away From Timeshare Maintenance Fees This will Happen. Possibly the attorney General also! I have a duplicate copy of that . An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. We did so and provided proof of our claim. We couldn't use the 2 weeks concurrently (travel w/family). This is another forum with more complaints about this company: Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. Be sure to document everything and consult an attorney if you have any questions along the way. $2, 000 down t he drain. The plaintiff is . But there is one site that seems to know where they are all the time, namely their collection agency, Resort Management International. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. If youre stuck in a Sunset Group timeshare contract, youre not alone. Anita Rigoni of US. Sunset Beach Group review: Scam. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. When I get back to USA, another man from their company called me and asking the reason of my cancellation and said that the refund will be delayed because the reason of cancellation is personal and has nothing to do with them. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Hopefully one day their tactics will end, I meant they are professional scammers. - [email protected]. to justify the additional $480 added to the $9, 815.00 balance. Case #PSC 1701479 While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. so we just put down a deposit and told that we have 5 days to cancel. this is a site in teh USA who says they files a case. They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . You can also try to sell your timeshare on your own. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. They had already charged my credit card for the deposit. At the end of the day, staying at an all-inclusive private residency 1week that they say I would 'own' would cost $971 maintenance fee + $99/pp/pd x 2 people x 7 days = $2357 not including any trade fees. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. We told them that we were there to relax and did not want any meeting. 5. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. Therefore, we used the five day right of rescission as stipulated in the contract. Sunset Groups ratings and reviews reflect all of these issues and complaints. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. We also use third-party cookies that help us analyze and understand how you use this website. In reality, all-inclusive is mandatory for usage at all their Cancun locations. How to Get out of the Ritz Carlton Timeshare? It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". I kept going back and forth with them. Another thing to keep in mind is that anything that sounds too good to be true probably is. items we already possessed in the terms of the contract e originally had. As we mentioned countless times before, escrow can be very beneficial. This may also include calls and text messages to my wireless telephone numbers. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. This is when we knew the postings on the Internet were so very true. The Judge overseeing this case is EDWARD NICHOLAS. How to Get Rid of Cancun Palace Resorts Timeshare? Search. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. Thanks. Some things that can help you tell if a company is reputable and not trying to scam you are as follows: We only suggest companies that use escrow, so you dont have to pay them until theyve successfully helped you get out of your timeshare. There is nothing stated in the contract If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. I feel Sorry for those who have suffered from this kind of scam. How to Get Out of a Capital Vacations Timeshare? [email protected]. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds.
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