Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Include the reason for the refund and any supporting documentation. Congratulations, Stubhub. I do NOT want a coupon I want my money. Major League baseball canceled the game and StubHub changed its policy. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Hope someone from Spain make a demand withe the corresponding authorities. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. At the event, tickets were discovered to be invalid. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Thanks for stealing my money and for the lack of respect for customer experiences. He was waiting for someone else to send them to him. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Did StubHub's changed ticket refund policy violate Massachusetts law? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. NEVER AGAIN will I use STUBHUB. Stub hub fraud.. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. However, if it's not in your name you can't get this done. After the switch, you will enter the email address you use to access the community in order to reset your password. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. This is pure fraud. Olivia Perreault. Get the latest news on COVID-19 delivered to you. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. It's not fair to the seller or stubhub. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. These people are entitled to their money back.". Never got my refund from grizzmas July 31st 2021. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. He reportedly paid $120 per ticket. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. "I finally got a supervisor on the line and he said 'No. I'm upset at this it's fraud, Just want your attention. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. I have been attempting to contact you several times regarding ticket order #553613638. Customer service will only take calls for ppl with event in the next 24 hours. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. also the card I used to buy them I no longer have. The festival would issue them a new wristband and cancel the "lost" one. Yes I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tickets were either never delivered or arrived late. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. They said outta luck. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. I would like a refund!!! Wrong seats. Are you kidding me really!? They said if I disputed it with my CC company they'll cancel my account with them. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Stubhub does not accept returns. follow the steps below. Stub Fraud. Spent $314 for daughter and friend to see Harry Styles. Last time I'll probably use StubHub. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I will never use StubHub again. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . View Vivid Seats Refund Policy. No where does it state that you needed to be a student at the school to use these. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. StubHub changed its fine print on March 25, offering most customers just a credit. Announcements have been made but, a plan of action has not been put into play quite yet. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. anyone have any advise on how to deal with this? Sams Club vs. Costco Which One is Better for You? I will never use Stub Hub again. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. to see the game on TV? Is Beyonces Tour Another Dynamic Ticket Price Mess? You cant change your TOS after purchase. What about Canada? If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. "I finally got a supervisor on the line and he said 'No. So you don't think it's possible the original buyer got refunded and we just don't know about it? Is Beyonces Tour Another Dynamic Ticket Price Mess? We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. We were able to register one wristband, but not the other. Very disappointed. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. StubHub phone wait times are 3 hours. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. This is so wrong in so many ways yet I don't have a leg to stand on. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. If you sell on Stubhub they will waive the sellers fee. I agree I do not like their return policy. From that StubHub wallet page you can request a refund instead of keeping the credit. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. I WILL NEVER USE STUB HUB EVER AGAIN. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Up the food chain with a supervisor, still nothing. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Their tech team looking into it or b.) They charged my account even after I transaction. IndustryLegalTop Story We were so excited to go together and experience this momentous event! When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. But opting out of some of these cookies may have an effect on your browsing experience. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. After placing me on hold they said, the tech reviewed it and it did show on the website. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Stubhub does not accept returns and does not have a return policy. We were going just to see one of them. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Certainly they can see that my ticket barcode was not scanned somehow. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Still haven't received refund. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. It's my money, why are they holding it?!!!! OK, I think this show has been rescheduled to September 7, 2022. We waited two hours until they decided to open the door again. Read this advice or complain & cry later on.. After the switch, you will enter the email address you use to access the community in order to reset your password. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. At the same time, buyers expect immediate refunds. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The cookies is used to store the user consent for the cookies in the category "Necessary". Necessary cookies are absolutely essential for the website to function properly. How Can I Request a Refund for a StubHub Ticket? Stubhub STOLE THE MONEY FROM ME!!!!! I won't let them take advantage of fans like me by ; and they have friendly voices. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I emailed them screen shots proving there was no such disclosure. You will enter your community username and new password and done! I don't have "proof" because stub hub transferred these tickets and took my access away from them. Dave Clark. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Do not buy tix here! Paid over $550 for two Hangout festival tickets. I contacted Stubhub and they refused to refund my money. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. And if you work in corporate you know that everyone has a boss except the CEO. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. A UNETHICAL ON THEIR PART. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Contacted the event, and they said the wristband was already registered to someone else. Email is another option for requesting a refund. StubHub Refund Ticket by Phone. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Wow. View SeatGeek . While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Worst Ever. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. StubHub has the final decision on whether or not you will receive a refund. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation.
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